Returns are accepted within 30 days of the purchase date on the HOLO website.
Returns must be in original condition; unworn with tags attached and with the original box in new condition.
Please note if returns are not unworn and in good condition they will not be accepted.
- Please contact us at email@example.com, with your order number and return reason. Our Customer Service team will issue a return label to your email address.
- Place unworn shoes in the original box with the package invoice.
- Place the return shipping label on the box and send back via the carrier listed on the shipping label. The shipping amount calculated at the time of purchase will be deducted from your final refunded amount.
- Once we receive your package, our team will inspect it to ensure it is unworn and in original condition.
- We will credit you back to your financial institution within 7-10 business days.
We do not offer a product warranty at this time, but if you feel your product is defective as a result of manufacturing, please contact us at: firstname.lastname@example.org
We offer free shipping for orders $100 or more, arriving within 3-5 business days. Shipping rate will be calculated at check-out based on shipping destination zip code. Please note, 2-business days expedited shipping is available at check out. However, we do not offer 1-business day expedited shipping—it’s better for the planet that way.
We only ship and deliver on business days in the United States. We do not currently offer international shipping (yet). Please allow up to 48 hours for your order to process.